24/7 Customer Support
Why is the availability of a high quality customer support service crucial on today?s hosting market? Which are the traditional customer support channels?
The support that you can get from your hosting supplier is really important, no matter if you have pre-sales questions and you are not a customer yet, or you have a technical trouble with a current account. Timely and clear information about a question or an issue can save you lots of time and efforts, not mentioning that this can often be a sign that you're ordering from a real website hosting supplier not from some reseller. If you obtain a hosting account from a company that does not own its servers and it cannot access them right away, it's almost certain that you will wait for a couple of days so as to have an answer to any kind of question, thus your web sites may remain offline for quite some time. In contrast, a supplier that offers different options for communication and has a support crew that is available all the time can assist you right away and help you minimize or fully avoid any kind of downtime and potential losses.
24/7 Customer Support in Hosting
We offer 24/7 billing, customer and technical support for our Linux hosting
. Even if you aren't our client yet and you have questions, we will give you a hand in a timely manner and give you the needed information, to give you the choice to make an informed decision when you get a new web hosting account. We are available at any time, including weekends and holidays, and we provide you with several means of communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have multiple telephone numbers worldwide, so that you will be able to call the one that is closer to you. The maximum response time for your email messages and your tickets is one hour. The standard response time is no more than 15-20 minutes, which means that you can forget all about waiting for days to receive assistance for some task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to receive well-timed support, in particular when your site is not working efficiently for whatever reason. Our semi-dedicated services
come with 24/7 customer and technical support, so that in case anything comes up, you can use plenty of ways to get in touch with us - telephone line with several local numbers around the world, live chat, emails and tickets. The first two methods are for billing, pre-sales and basic matters, so that if you don't have an account yet, for instance, you can get additional info regarding our services, or we will assist you with uncomplicated technical issues. The next two options are for solely tech issues or everything which is more time-consuming as it is easier to track the conversation between you and our tech support team. The guaranteed maximum answer time for them is merely an hour, the actual one - 15-20 min, therefore you will not need to wait for an entire day so as to receive assistance as you may have to do with other service providers.
24/7 Customer Support in VPS Hosting
Using our Linux VPS hosting services
, you will not have to wait for more than one hour to receive assistance for any kind of issue that you could experience regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all the tickets that you open from your billing Control Panel or email messages which you send to our tech support crew. Furthermore, we have local phone numbers in several countries worldwide plus a live chat service where we will assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 using the various means of communication, so regardless what your question or issue is, there'll always be somebody to help you quickly. In case you need help with third-party software, that you cannot set up or which gives you troubles, you're able to take full advantage of the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server
packages that we provide come with 24/7 support through different means of communication and with a one-hour maximum answer time guarantee. When you want to find out more about the packages or you have various billing or general questions, you're able to phone one of the local numbers that we have globally or you can use our live chat support and talk with a live agent. For strictly tech problems which require some help from a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email, because these channels are more appropriate to track a specific matter. The reply time for them rarely is more than 30 minutes, therefore you can forget about waiting for a full day to receive help. Our support service is available for any server-related matters, including the pre-installed software. When you need assistance for third-party apps, you may consider adding the Managed Services upgrade that we provide with all packages.