In case you’ve ordered a hosting plan and you have some enquiries related to a specific feature/function, or if you’ve experienced a certain difficulty and you require support, you should be able to get in touch with the respective tech support staff. All web hosting companies deploy a ticketing system no matter if they offer other methods of contacting them along with it or not, since the most effective way to solve a problem most often is to post a ticket. This mode of correspondence renders the responses exchanged by both parties simple to track and allows the tech support staff representatives to escalate the situation in the event that, for example, an administrator must interfere. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you will have to have no less than 2 different accounts to contact the client service staff and to actually administer the hosting space. Non-stop switching between the accounts can sometimes be a burden, not to mention the fact that it takes quite a long time for most hosting providers to respond to the ticket requests themselves.
Integrated Ticketing System in Hosting
The ticketing system that we’re using for our Linux hosting isn’t separate from the web hosting account. It’s an integral part of our all-embracing Hepsia hosting Control Panel and you’ll be able to access it at any particular moment with just several clicks of the mouse, without having to leave your web hosting account. The ticketing system includes a quick-search field, which will help you track the status of practically any support ticket that you have sent in the past, if you need it. In addition, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to tackle a given issue even before you actually post a ticket. The ticket response time is maximum 1 hour, which implies that you can obtain quick assistance at any specific time and in case our client service team suggests that you should do something in your hosting account, you can do it straight away without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our semi-dedicated services, was built with one idea in mind – that you should be able to manage everything connected with your semi-dedicated server account from one single location and the support tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got a question or come across a difficulty, you can contact our customer support team representatives on the spur of the moment without the need to go to a totally different admin console. You can browse through your files or check various account settings while you open a new ticket or read the reply to an older one. In case you have a myriad of tickets and you wish to find a specific one, you can take advantage of the smart search box, which is available in the Help section of the Control Panel. We will make sure you obtain an answer in no more than one hour regardless of the essence of your enquiry or issue.