A live chat is a real-time way of communication between a website hosting provider's support team and its customers. It's an efficient method to get some info about the web hosting services or get some problem resolved because you're speaking with a live agent. The benefits of using a live chat service instead of calling or opening a ticket are the reduced possibility of mistakes at the time you exchange information such as usernames or domain names, the quicker response time because the communication is live as well as the fact that you don't have to stay on the chat constantly - you are able to do something else entirely while the agent examines the issue in question. What's more, you will be able to connect with a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone charges that you will need to pay if you are calling to another country.
Live Chat Support in Hosting
As we acknowledge the fact that numerous troubles can be resolved when you speak with a live person, we offer a live chat service for all of our potential and current clients. Our chat is available every day and our customer care representatives will help you with a variety of questions and issues. In case you aren't our customer yet, you can learn more about our hosting plans and the web hosting environment in general in order to be certain that your websites will work efficiently on our servers. If you already have an account and you've got some questions or you have any problems with any of our solutions, you'll be able to get in touch with us through the live chat and we will supply you with the required details or assist you to troubleshoot the problem. You'll need to open a trouble ticket for some issues which require more time or the help of a system administrator, but for numerous standard problems you can receive help right away.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support that is designed for all our prospective and present clients. If you're searching for a new website hosting account, you're able to chat in real time to one of our representatives and obtain more details about our semi-dedicated services so that you can pick the optimal package for your sites. In the event that you already have an account with us, we can assist you in a timely manner with general, billing and 1st level technicalissues. Although in certain cases you will need to open a ticket since there're things that can't be resolved through a live chat, we can help you with numerous common jobs, for example installing an e-mail account in an email client or forwarding one domain to another. In this way, you will benefit from prompt assistance and you'll save a lot of time.