If you ever have any queries relating to the hosting service in general or if you encounter a problem with your websites, you’ll have to get in touch with the web hosting company’s technical support team. It may not make any difference how quickly they’ll respond when you have a generic question, but a problem like a messed up app update, for example, may result in your site becoming damaged or invisible on the web. And the longer you wait for the support team to get back to you, the longer the website will be offline. If you offer goods or services online, any outage will affect your website disruptively and you can lose current or potential visitors. Many hosting providers, particularly resellers, respond to emails and trouble tickets within 24 hours, but in the Internet space this is way too long, since visitors will scarcely ever return to a website that is not functioning properly for prolonged stretches of time.
One-Hour Response Guarantee in Hosting
Our Linux hosting come with a 60-minute response time guarantee, so regardless of what question or problem you may have, we’ll always be there to assist you. As it is, it seldom takes more than 30 minutes to get an issue resolved or an enquiry answered, and this is valid for both pre-sales and technical matters. Our support engineers will be at your disposal 24-7, even on official holidays and weekends, which goes to say that you will get timely assistance whenever you need it. We know how expensive time can be, so by the time we respond to your email or support ticket, we’ll have enquired into the matter and, in case we haven’t solved it, we’ll give you more information on what you have to do on your end, if the circumstances demand it. With our support service, you can rest assured that there will be someone to help you out straight away, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we know just how essential it is to get timely support, we guarantee that you’ll never need to wait around for more than sixty minutes to get an answer to any ticket that you post via your semi-dedicated server Control Panel. As a matter of fact, you’ll rarely have to wait around for more than twenty-thirty minutes and this is valid for any inquiry regardless of what its nature is – billing, general or technical. Moreover, our customer and technical support team will be at your disposal 24/7, which implies that even in case you post a ticket during official holidays, you will always receive a blazing-fast reply, which will contain the answer to a query, the solution to a problem or the details necessary to sort out an issue yourself – if there’s something that you have to do on your end. If you use our services, you won't ever have to spend an entire day waiting for a response like you would with other hosting companies.