Discover what web hosting providers mean when they say "phone support".
There're plenty of hosting providers available, still most of them are resellers that have restricted resources, especially when it comes to support. One of the ways to distinguish them is the option to reach the company over the telephone. The type of support that you will receive via this particular method of communication varies based on the supplier - some provide expert phone support, while others offer basic and customer support only since some matters are more time-consuming and it is more convenient to be resolved with a trouble ticket, especially when the issue has to be escalated. Still, it's good to know that you can always reach your web hosting provider because there are various small issues that can be managed effectively and timely with a telephone call, not mentioning that you can get more details regarding the services before you become a client.
Phone Support in Hosting
We know that having the option to speak with a live agent is rather important, so we have 3 support lines globally (Australia, USA and UK) and you are able to reach us over the phone for fourteen hours every day. In case you consider getting one of our Linux hosting
, for instance, you are able to give us a call and find out more about our solutions before placing your order so as to ensure that we do match all system requirements for your sites. Following your purchase, you will be able to get in touch with us about any kind of sales and / or billing troubles you may experience, or get any kind of general or basic tech information that you need. We've tried to find the optimal balance between phone and ticket support, so for solely technical issues you'll have to use our ticketing system, which will help you track the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
When you need more info regarding the semi-dedicated services
that we supply, you can call some of the three support phone lines that we have around the world - in the United States, the United Kingdom and Australia. By doing this, you are able to check ahead of time if our services will be suitable for your web sites. In case you are already our client and you have a semi-dedicated account, you're able to get in touch with us over the phone for fourteen hours a day about any kind of billing or basic queries. For strictly tech issues you'll have to take advantage of our ticketing system in order to get in touch with our technical support because someproblems simply require more time to be taken care of, but we will help you on the phone with numerous minor tech issues as well, saving you time and efforts.