Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a sixty–minute response warranty for each ticket or e–mail that you submit to the technical support team. We’ll swiftly respond to all standard queries and forward the issue to our administrators if any additional assistance is required. If you take advantage of the Admin Services package, we’ll complete any of the included server administration tasks at a time that has been discussed with you preliminary.
A Topflight Technical Support Service
If you need any help working with our Site Control Panel or with any of the apps that we’ve installed on the server on your behalf, do not hesitate to touch base with our customer support staff at any time through the ticketing system. Plus, if you require help administering your dedicated hosting server, you can make use of the Admin Services package, which includes weekly Operating System updates, problem troubleshooting and software installation services, server monitoring and rebooting procedures, data backup storage space, etc.
An Intuitive Help Section
Our Site Control Panel was pre–installed for each Linux dedicated hosting server. Among its characteristics is a very convenient integrated knowledgebase that will walk you step by step on how to use it. Most of the how–to articles in addition video versions that demonstrate all the actions that you can carry out in a highly illustrative manner. You will find all the educational articles and the video tutorials in the top right corner of each section of the Site Control Panel.